Fatboy Miasun Portable Beach Sunshade - Sicily Size One Size Fits All - Perfect for Beach, Picnic, and Outdoor Relaxation

I ordered this item as a lightweight alternative to a beach umbrella. It arrived promptly. I opened the cardboard fatboy box it was in and opened the envelope flap to see the contents and the first crease unforld. At this stage I decided on seeing it up close that it wasn't to my liking regarding pattern and closed it up to return.After I had returned the item, the seller declined to refund due to "signs of use".I think most customers would argue a stark difference between having opened an item and signs of use. It's not as if I'd unfolded the entire tent and crumpled it up! It would not have been possible to look at the item without opening the box and breaking the box seal. 3 weeks on, no refund and no further communication on writing back to them.